Help Center
How Can We Help You?
Find answers to frequently asked questions in English and Bahasa Indonesia.
Frequently Asked Questions
We offer three types of internet packages:
- Home Plan – For residential use. Available in Bali (300–500 Mbps) and Lombok (75–150 Mbps)
- Business Plan – For commercial use with priority services (200–500 Mbps)
- Dedicated Plan – Dedicated 1:1 connection for enterprise needs (custom speed & pricing)
Monthly pricing depends on your selected plan:
- Home Plans: Starting from IDR 250,000/month
- Business Plans: Starting from IDR 780,000/month
- Dedicated Plans: Custom pricing — contact us for a quote
* All prices exclude 11% VAT (PPN)
Yes! We regularly offer promotions for new and existing subscribers. Follow our social media channels for the latest deals:
We send your bill via email or WhatsApp each month. You can pay using:
- Bank Transfer
- E-Wallet (GoPay, OVO, DANA, etc.)
- Credit Card
- Alfamart & Indomaret
- Visit our office directly
Use the payment link provided in your invoice for quick online payment.
Pertanyaan Yang Sering Ditanyakan
Kami menyediakan tiga jenis paket internet:
- Paket Home – Untuk rumahan. Tersedia di Bali (300–500 Mbps) dan Lombok (75–150 Mbps)
- Paket Business – Untuk kebutuhan komersial dengan layanan prioritas (200–500 Mbps)
- Paket Dedicated – Koneksi dedicated 1:1 untuk enterprise (kecepatan & harga custom)
Biaya bulanan tergantung pada paket yang dipilih:
- Paket Home: Mulai dari IDR 250.000/bulan
- Paket Business: Mulai dari IDR 780.000/bulan
- Paket Dedicated: Harga custom — hubungi kami untuk penawaran
* Semua harga belum termasuk PPN 11%
Ada! Kami secara rutin mengadakan promosi untuk pelanggan baru maupun pelanggan lama. Ikuti media sosial kami untuk mendapatkan informasi promo terbaru:
Tagihan dikirim setiap bulan via email atau WhatsApp. Anda bisa membayar melalui:
- Transfer Bank
- E-Wallet (GoPay, OVO, DANA, dll.)
- Kartu Kredit
- Alfamart & Indomaret
- Datang langsung ke kantor kami
Gunakan link pembayaran yang ada di tagihan untuk pembayaran online yang mudah dan cepat.
Transactions
Accepted Payment Methods
We offer multiple secure payment methods to make your billing hassle-free.
Bank Transfer / Virtual Account
E-Wallet
Credit / Debit Card
Alfamart / Indomaret
Visit Our Office
Bank Transfer / Virtual Account
E-Wallet
Credit / Debit Card
Alfamart / Indomaret
Visit Our Office
Bank Transfer / Virtual Account
E-Wallet
Credit / Debit Card
Alfamart / Indomaret
Visit Our Office
Still Need Help?
Our support team is available 24/7 to assist you with any questions or issues.